Team Member

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Mark Card

Chief Technology Officer

Bill Howe Family of Companies

Team Member Since: 1994


What is your specialty?

Integrating the changing needs of the service industry with the exponential growth of technological advances.

What are you most passionate about in your field?

The rapid process of technology, and adding mobility information.

What do you like most about working for Bill Howe?

Continued improvement of services with the day to day challenges.

Where can we find you when you’re not working?

Riding with my dog on our bike.

Ask me about…

Target air rifles. Sidecars.

My favorite…

Is taking my dog to Ocean Beach Dog Beach.

About Mark

When Mark came to Bill Howe Plumbing nineteen years ago, he advanced the company into a new era as the sole technology officer. Over the course of the last 21 years, he has not failed to keep Bill Howe’s Family of Companies moving forward through changing times and innovations. When he first came on board, the dispatch board was a cork-board with thumbtacks. Each call ticket was printed, tacked to the board along a grid indicating which tech was to make the service call. They used pagers and payphones. Nineteen years later has seen the re-visioning of the dispatch program, all calls are visible at all times and accessible across all three divisions. When asked in his initial interview in 1994, why he should be hired, he made it clear that during the early years of innovation in technology, he did not pretend to possess all of the answers. But, he knew how to go about finding them. Mark was then, and is now, a problem-solver with an unfailing success rate. He advised Bill Howe, Sr. to be wary of anyone claiming to have a handle on technology, and he was right. Technology is ever-changing, advancing faster than can be predicted, and the man who deserves to be recognized for his advancements and innovations is the individual who knows how to recognize the correct questions then aggressively seeks the answers.

Currently, Mark is in the testing phase of launching Bill Howe Plumbing even further by a directly linking dispatch to technician to customer. With the move into a larger space and growth on the horizon, the next step is being taken to connect the company directly to its customers. He has overseen the new software design to allow Bill Howe Plumbing to keep its current standard of quality while allowing the technicians to have even more information at the ready for customers on each call. The field technicians will be traveling with their own “mobile office,” with all answers and resources at their fingertips.

The move to a completely paperless and integrated system of information will further Bill Howe Plumbing in their industry to provide more cost-efficient services to the community of San Diego, and create a better-constructed workday for the technicians in the field. The move ahead will cut back on incorrect information that causes delays wasting time, gas and money. It will create a transparent entity for customers opening the door for a more interactive customer experience, instilling confidence in the services Bill Howe Plumbing is able to provide.

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What David says about us

Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
I was not surprised — I have used Bill Howe plumbers for several other tasks in the past. I have always found their staff to be helpful, attentive, and the plumbers very courteous and capable.

January 2020


What Michelle says about us

I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

February 2020


What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

February 2020

Restoration & Flood

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019


What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019